Refund policy
Refund Policy
Our Commitment At NailChemy, we want you to love your press-on nails. All orders are carefully inspected before dispatch. If something isn't right, we're here to help.
Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
Change of Mind Returns We accept change of mind returns within 30 days of delivery, provided the item is:
- Unopened and in original packaging
- Unused and in resalable condition
Return shipping costs are at the customer's expense. We recommend using a tracked service as we cannot be responsible for items lost in transit.
Faulty or Incorrect Items If your item arrives damaged, defective, or not as described, please contact us within 30 days of delivery at contact@nailchemy.com.au. We will cover return shipping and offer a replacement or full refund.
Non-Returnable Items For hygiene reasons, the following cannot be returned for change of mind:
- Opened or used press-on nail sets
- Final sale or clearance items (add this once your sale collection is live)
Cancellations Orders can be cancelled within 24 hours of purchase. Once dispatched, cancellations are no longer accepted.
How to Request a Return Email us at contact@nailchemy.com.au with your order number and reason for return. We'll respond within 2 business days.