Refund Policy

In accordance with the Australian Consumer Law (ACL)

At Nailchemy, we want you to be completely happy with your purchase. Please read our refund policy below.

Your Rights Under Australian Consumer Law

As an Australian consumer, you are entitled to a refund, replacement, or repair if a product has a major fault or failure. These rights cannot be excluded under the Australian Consumer Law.

We Offer Refunds or Replacements If Your Item:

• Arrives damaged or defective
• Is significantly different from the description or photos shown
• Does not match what you ordered

Change of Mind

Please note that we do not offer refunds or exchanges for change of mind purchases. We encourage you to review product descriptions, sizing guides, and photos carefully before purchasing.

Hygiene Policy

For health and hygiene reasons, we are unable to accept returns on press-on nail products that have been opened or used, unless the item is faulty or not as described.

How to Request a Refund

If you believe you are entitled to a refund, please contact us within 30 days of receiving your order at contact@nailchemy.com.au with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We will respond within 2–3 business days and work with you to resolve the issue as quickly as possible.

Shipping Costs

If the return is due to a fault or error on our part, we will cover the return shipping cost. For other approved returns, shipping costs are the responsibility of the customer.